general terms & conditions...

Payment Terms:  We happily accept the following as a method of payment for all of our events, classes, or services: invoice payments, electronic transfer, and cash. All invoices are payable 10 days after the date of the invoice. We do not accept credit cards.

Deposits:  Deposits are required for all catered events, home dining events, and team-building events. Deposits are in the amount of 50% of the estimated total cost, and they are payable 10 days after the date of an Event Agreement. Deposits are used to cover any costs associated with renting event locations and advanced purchases of supplies, as well as securing a requested date for the event.

Cancellation Fees:  Cancellation fees apply to the following events/services: Classes: All cancellations made within 72 hours of a scheduled cooking course or wine/spirits course will be subject to a fee of 100% of the course cost.  Catering and Team-Building: All cancellations made within 7 calendar days of a scheduled event/program will be subject to a fee of up to 50% of the agreed upon event fee, unless otherwise noted on the Event Agreement. All cancellations made with more than 7 calendar days of notice will not incur a fee unless otherwise noted on the Event Agreement, and any deposit paid shall be returned.

Participants:  Changes to the number of participants for any scheduled catering or team-building event are allowed on condition that a minimum of 7 calendar days notice is provided to Laughing Lemon in written/electronic form. Additional charges may apply. All changes made to the number of participants with less than 7 calendar days notice shall be invoiced after the event, and in conjunction with any other additional charges.

Program Changes:  Changes to the program structure for any scheduled catering or team-building event (e.g. menu selection, beverage requirements, etc.) are allowed on condition that a minimum of 7 calendar days notice is provided to Laughing Lemon in written/electronic form. Additional charges may apply. All change requests made with less than 7 calendar days notice may be subject to an additional fee at the discretion of Laughing Lemon, and to cover any additional costs.

Liabilities:  Laughing Lemon, and its partners, are exempt from any claims made against the company or its partners for personal injury or sickness, unless gross negligence on the part of the company or partner(s) caused the injury or sickness.

Damages:  All damages to equipment provided by Laughing Lemon or the owner of any rented property, and resulting from carelessness by the customer, shall be the responsibility of the customer. All damages to equipment or property belonging to the customer shall be the responsibility of the customer, unless gross negligence on the part of Laughing Lemon was the direct cause of the damage.

Additional Charges:  Additional charges to the customer (including, but not limited to, cancellation fees, damages, program changes) shall be invoiced after the conclusion of any event. Additional charges resulting from the cancellation of any cooking course or wine/spirits course shall be invoiced after the conclusion of the course.

Proposals:  All proposals are valid for 30 days from the date on the proposal, unless otherwise noted in the proposal.

Dispute Resolution:  All disputes will be handled according to Swiss law, and applicable under the laws of Canton Zürich.